Frequently Asked Questions

  • Most games are posted 7 days in advance. Recurring games are posted at 11pm EST the same night of the game.

  • Players that leave a game more than 24 hours before the start time will receive a full refund.

  • Yes! All players are automatically refunded if a game is cancelled.

  • Conquer offers multiple membership tiers. Higher tiered plans include more credits at a larger discount. You can view our plans on the app in the My Plans tab or through our website HERE.

  • By joining Conquer as a member, you get credits that can be used towards joining games, access to special events, discounts on gear and equipment, and priority court rental access.

  • Credits are what you use to join games directly through Conquer. Games at premium indoor venues typically cost more than more casual games at outdoor venues. The amount of credits you receive each month depends on which membership tier you sign up for.

  • Yes! We rollover unused credits each month up to the number of credits in your upcoming plan. For example, if you’re set to renew on a 48 credit plan, up to 48 credits from your current cycle will rollover leaving you with a maximum of 96 credits.

  • You can view your credit balance by clicking on the My Plans tab in the Conquer app.

  • If you run out of credits you can opt to get next month’s credits early. Your billing date for your monthly plan will be moved up, you’ll be charged, and you will get new credits immediately.

    Alternatively, you can buy additional credits for $2.50 per credit.

  • Your membership cycle begins the day you sign up (or if you are on a free trial, when your trial ends). Your cycle will renew automatically every 30 days. You can see your next credit allocation date on the My Plans tab in the Conquer app.

  • Yes! You can pause your membership at anytime for up to 3 months.

  • Pausing is free and lets you choose when to receive your next batch of credits.

    Your pause will begin at the end of your current cycle. You have until the end of your current cycle to use your credits before they expire.

  • Your membership will unpause automatically on the unpause date you selected. To unpause early, you can reactivate your plan by selecting a new one on the My Plans tab in the Conquer app. You should see buttons that read “Update Plan”, which will replace your current plan and give you access to credits immediately. Alternatively, you can email us at info@conquerapp.io.

  • No. You cannot combine or transfer credits to another Conquer account.

  • You can cancel your membership from the My Plans tab. Click Options and then Cancel Membership.

  • If you cancel your membership, all your unused credits are forfeited and you are removed from all future games. Most users opt to pause their membership in order to keep their credits.